Microsoft Dynamics 365 Customer Service Solutions

Deliver Exceptional Customer Experiences with AI-Driven Support

At Iris Blue, we empower businesses to enhance customer satisfaction, streamline support operations, and build lasting relationships using Microsoft Dynamics 365 Customer Service. Our solutions leverage AI, automation, and real-time analytics to provide proactive and personalized service.

Our Services

1. Dynamics 365 Customer Service Implementation & Customization

We tailor Dynamics 365 Customer Service to your business needs for optimal performance.

• Omnichannel Support Integration – Connect voice, chat, email & social media.
• Custom Workflows & AI Chatbots – Automate routine support tasks.
• Cloud, On-Premise, or Hybrid Deployment – Flexible hosting options.

2. AI-Powered Virtual Agents & Chatbots

We implement AI-driven chatbots and virtual agents for instant customer support.

• AI-Based Self-Service Portals – Reduce agent workload.
• 24/7 Automated Customer Support – Improve response time.
• Intelligent Case Routing – Direct issues to the right agents.

3. Case & Knowledge Management

We streamline case management and provide a centralized knowledge base for efficient support.

• Automated Ticketing System – Track & resolve issues faster.
• Self-Service Knowledge Base – Help customers find solutions quickly.
• AI-Powered Recommendations – Improve resolution accuracy.

4. Customer Insights & Analytics

We enable real-time customer insights to enhance decision-making and service delivery.

• Sentiment Analysis & Customer Feedback – Improve customer satisfaction.
• Performance Dashboards & Reports – Track agent & service efficiency.
• Predictive Analytics & AI Suggestions – Personalize customer interactions.

5. Service-Level Agreement (SLA) Management

We help businesses enforce SLAs and ensure compliance with service commitments.

• Automated SLA Tracking – Ensure on-time resolution.
• Escalation & Priority Handling – Manage critical issues efficiently.
• Real-Time SLA Performance Monitoring – Improve service quality.

6. CRM & Third-Party Integrations

We integrate Dynamics 365 Customer Service with key business applications for seamless operations.

• Microsoft Teams & Power BI – Real-time collaboration & reporting.
• CRM, ERP, & Finance Systems – Unified customer data management.
• Third-Party Helpdesk & Chat Integrations – Zendesk, Freshdesk & more.

7. Ongoing Support & Optimization

We provide continuous support, monitoring, and system enhancements.

• 24/7 Technical Support & Troubleshooting
• Customer Experience Optimization
• Employee Training & User Adoption

Why Choose Iris Blue?

• Microsoft-Certified Experts – Specializing in Dynamics 365 Customer Service.
• AI-Driven Customer Support – Advanced automation & analytics.
• Industry-Specific Customization – Tailored solutions for retail, finance, and IT support.
• End-to-End Service Transformation – From case management to AI chatbots.